Terms & Conditions
1. Introduction
1.1. Please read these terms and conditions carefully, they contain important information about your rights and obligations.
1.2. This website is operated by 100 Acres Apothecary Limited incorporated and registered in England and Wales whose registered business address is at Hillside, Albion Street, Chipping Norton, Oxfordshire, OX7 5BH.
1.3. By accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website.
1.4 Any product available for purchase on our website is subject to additional terms and conditions stated in the ordering procedure on checkout.
1.5 If you have any questions, complaints or comments, you may contact us at ellea@100acres.co.uk.
2. Nature of Our Website
2.1. Our website is a place for you to select and order Bath and Body Products (the ‘Products’). Our website describes the Products in more detail.
2.2. Please note that our website is available only to individuals who can form legally binding contracts under the applicable law. You must be over 18 years old to purchase goods from this website. If you do not qualify, then you are required to leave our website now.
2.3. The contents of the website and the website as a whole are intended solely for your personal, non-commercial use.
3. Buying Products on Our Website
3.1. To order a Product you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products are displayed on our website. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure.
3.2. We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by email using the address you have given us on ordering. Please keep this receipt for your records.
3.3. We can only accept orders for items that are in stock. If we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
3.4. We reserve the right to withdraw any goods from the website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the website whether or not such goods have been sold; removing or editing content on the website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
3.5. Any times or dates stated on our website for delivery are estimates only. We will make all reasonable efforts to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time.
3.6. You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods.
4. Prices and Taxes
4.1. All prices are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT) at the applicable rate.
4.2. All payments must be made in British Sterling (£). We currently accept Visa, Mastercard, Switch, Solo, Delta, American Express and Electron, payments from which are processed via PayPal regardless of whether you have a PayPal account or not. Customer payments by credit card from outside the UK will be invoiced in British Sterling (£) at the rates prevailing at the time the order is placed.
4.3. The prices are exclusive of postage and packaging costs. Please refer to our delivery page for more information regarding delivery charges.
5. Your Right to Cancel
You may cancel your order (once accepted by us) for any reason within the same working day. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. If your order has already been dispatched (i.e. if you inform us any time after the same working day in which the order was placed), we will assist you in completing the cancellation of your order. For more information, please see our Shipping & Returns Policy.
6. Returns Policy
Please refer to our Shipping & Returns Policy.
7. Delivery
7.1. We will make every effort to deliver the products in accordance with the delivery option selected by you during the order process. Please refer to our delivery options for further information.
7.2. 100 Acres does not accept any liability for delayed delivery caused by any third party.
8. Using your Personal Information
8.1. The following applies to any information you provide to us, for example during any registration or ordering process:
8.2. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors or other third parties. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as ‘Personal Information’;
8.3. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with you personal information, please read our Privacy Policy.
8.4. We may use your Personal Information for future promotional e-mails, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate to you. Any promotional email or newsletter that you receive from us will allow you to unsubscribe at any time. If you would rather not receive future marketing emails from us please inform us by email at sales@100acres.co.uk
9. Compliance with Law outside of the UK
9.1. We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK.
9.2. We make no representations and give no warranties, express or implied that our products are permitted under any applicable non-UK laws or regulations. Accordingly, if making the products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, these Products are not offered for sale to you.
10. Intellectual Property
The contents of our website are protected by international copyright laws and other intellectual property rights. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with 100 Acres or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
11. Linked Sites
This website may contain links to or from other websites. When you access any other website you understand that it is independent from 100 Acres and that we have no control over the content or availability of that website. We shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.
12. Availability of our Website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.
13. Liability
13.1. We promise that for any Product you purchase from our website:
1) We have the right to sell the Product to you;
2) The Product will correspond with the description we have given to you;
3) The Product will be of satisfactory quality; [and]
4) Will be fit for any purpose for which you have bought it for if you have expressly notified us of this in writing
13.2. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
13.3. We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its content other than as a direct result of purchasing products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of 100 Acres or our servants, agents or any other person or entity.
13.4. The entire liability of 100 Acres under or in connection with any contract for any Products to which these conditions apply shall not exceed the price of the Products. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.
14. User's Responsibilities
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
15. Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damage, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Website infrastructure.
16. Security
16.1. We cannot guarantee the security of data you send us by email, therefore it is advisable not to send payment information by this method.
16.2. You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify 100 Acres immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.
17. Complaints
If you have any complaints, you should direct them to us via e-mail at ellea@100acres.co.uk.
18. General
18.1. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.
18.2. These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
18.3. These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.
19. Discounts, Offers & Discounted Shipping Rates
19.1. At present, we are offering free shipping on all orders over £70. We reserve the right refuse this shipping policy for any reason. We also reserve the right to alter the qualifying order total and/or withdraw this offer at any time, without notice.
19.1.a) Free shipping over £70 does not apply to trade or wholesale orders.
19.2. We may issue discount codes from time-to-time across our platforms. These discount codes will not apply to trade/wholesale orders.
19.2.a) We reserve the right to alter the discount percentage, and/or withdraw the discount offer in its entirety at any time, without prior notice or reason.
19.2.b) Discount codes cannot be used in conjunction with any other discount or sale. However, discount codes can be used in conjunction with our free shipping rate which is applied automatically (free shipping over £70), provided the order total reaches £70 with the discount code applied.
19.2.c) We are entitled to refuse any usage of a discount.
19.2.d) No discount will be eligible for any cash or refund alternative.
19.2.e) Discounts can not be applied retrospectively. This includes an order misses the offer window by a short period, or if the customer forgets to apply the code.
19.2.f) Discount codes do not apply to orders placed by trade or wholesale customers.
20. Social Media Competitions & Giveaways
20.1) The following terms and conditions refer solely to our participation in a social media giveaway and do not cover the terms & conditions of any other participating or third party brand or company.
20.1.a) Our social media giveaways are in no way sponsored, endorsed, administered by, or associated with Instagram.
20.1.b) Entrants must only and always be 18+ and must have a delivery address on the UK mainland.
20.1.c) Guidelines for entering the competition/giveaway will be stated clearly on the corresponding social media post.
20.1.d) Details of the prize/prizes will be listed on the corresponding social media post. Prizes cannot be swapped out for other products on the winner's request. We reserve the right to substitute or withdraw any prize without notice and without reason. Prizes are non-transferable. No cash alternative will be available at any time.
20.1.e) It is solely the entrants responsibility to ensure that the product(s) included in the prize are suitable for their use, in the instances of (but not limited to) allergies and pregnancy. Products designed for skin contact have ingredients clearly listed on the product page on our website. It is the winner's(s) responsibility to ensure these products are suitable for their own use (or someone else's use, if being gifted onwards).
20.1.f) We reserve the right to alter or amend the prize at any given time, even after the end of the giveaway. In this event, we will notify the winner(s) of the amended prize, for them to ensure suitability and safe use, before then posting the prize out.
20.1.g) The closing time of the competition/giveaway will be clearly stated on the corresponding social media post. No entries past this time will be accepted.
20.1.h) The winner/winners will be contacted by midnight on the after day the competition/giveaway closes, on the social media account from which they entered. If a winner does not respond within 48 hours, we reserve the right to re-issue the prize to another entrant.
20.1.i) We reserve the right to withdraw this competition/giveaway at any time without notice or reason, even if before the stated closing time.
20.1.j) We reserve the right to withdraw an entry without reason.
20.1.k) If the prize is physical, we will cover the delivery costs to the winner's location, provided it is within the UK mainland (as per clause 20.1.b).
20.1.l) Some giveaways will require the entering of an email address in exchange for entry to the giveaway. This will be clear when entering the giveaway through an email address submission box. By entering your email address here, you are consenting to us securely storing your email address and using it for email marketing purposes. We will not share your email address with third-parties unless explicitly stated under the email submission box.
20.1.m) We will always warn entrants to be vigilant of spam accounts and are not responsible for any problems caused by entrants mistakenly or accidentally clicking on a spam account message, link, photo or video.
20.1.n) The words 'giveaway', 'competition' and 'contest' are interchangeable and mean the same thing (and as such, all three are subject to these T&Cs).
21. Charities
21.1. We donate a percentage of our sales to our chosen charity partner, Rewilding Britain.
21.2. We donate 1% of all sales made on our direct-to-consumer website www.100.acres.co.uk. These donations are made to Rewilding Britain, via Work for Good.
22. If you have any queries about our terms and conditions, please email us on ellea@100acres.co.uk.